(Unplug the router, and wait for approximately 30 seconds before reconnecting the power.) Make sure that your casting device (smartphone or computer) and the TV are connected to the same wifi network.Check if everything's ok with your Wifi and time settings Error There was a problem connecting to XXX-XXXXX (Model name) appears and the connection fails even though the Cast icon is available on the mobile device and the TV model is detected.ġ.The Cast icon is available on the mobile device, and the TV model is detected, but Cast doesn't work.The Cast icon isn't displayed on the mobile device.The Android TV™ device isn't detected as a Google™ Chromecast™ built-in device. ![]() if you're not logged in to a Google Account). IMPORTANT: For Google TV™, the cast function is unavailable if the TV is in Basic TV mode (i.e. Check Applicable Products and Categories for details.Įach of these steps represents a possible solution to this issue, check to see if the issue is resolved after completing each step. IMPORTANT: This article applies only to specific products and/or operating systems.
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